PROVIDER/CLIENT PARTNERSHIP

You have invited us to partner with you on your journey to recovery and improved performance. We each have a role in ensuring the success of this partnership!

The client’s responsibility

• To treat all CorePhysio staff with respect and dignity whether in the clinic, on the phone, or through text.
• To understand your insurance coverage regarding your PT benefits, including your deductible, coinsurance, and copay.
• To secure a signed prescription from your physician or health care provider. Your health care provider can fax it to our office at 360-752-0271.
• To attend all appointments as scheduled and follow through with your self-care plan at home.
• To schedule appointments efficiently the first time and prevent cancellation or rescheduling of appointments to the best of your ability. Missed appointments, as well as cancellations after noon (12:00pm) the day before the appointment, are subject to a $50 fee. When our cancellation rate is less than 10% for the month, CorePhysio makes a donation to a local charity. Thank you for thoughtfully scheduling your appointments, so you can help yourself and the community!
• To communicate any concerns, questions, or changes in medical status to your PT team immediately.
• To assist the PT team in working towards your treatment goals during each session by remaining punctual at the beginning and the end of the treatment session.
• To communicate any changes in your insurance to the business office, as soon as possible.

The responsibilities of your PT team

• To communicate effectively in writing, in person, and by phone with our client’s treatment team
• To effectively address the questions and concerns of our clients
• To create a healing and supportive environment
• To remain curious in our profession and be lifelong learners
• To stay goal-focused in our treatment plan and interventions
• To use each 40 minute treatment time efficiently and remain punctual for our present as well as our next client.

The business office’s responsibilities

• To submit all appropriate information for timely and efficient billing to insurance and/or client.
• To work with the client to find and secure the optimal available appointment times for their PT appointments.
• To keep them informed of any communication with their insurance company.
• To forward any treatment-related questions or client concerns to a clinician.