We want you to be successful and meet your goals in physical therapy! Are you ready to be all in?

100% attendance yields great results. We ask your commitment to review, reschedule if needed, and attend 100% of your scheduled appointments. The most expensive thing about health care is having a talented team waiting in a well-equipped, lovely space for a client who doesn’t show up. We love our jobs, love treating clients, and want very much to help you meet your goals!

• Rescheduling appointments: We are happy to reschedule any appointments with at least 48 hours’ advance notice, to help give us time to offer the appointment to another client on our wait list.
• Cancellations: We know life happens. If you do not provide at least 48 hours’ advance notice, but are able and availability permits us to reschedule to another time in the same week, your cancelation will not be subject to a fee; otherwise, cancelations within a 48-hour window are subject to a $30 fee.

• Missed appointments: If you fail to attend an appointment, you will be charged a $30 fee. Because each missed appointment is a missed step in your wellness journey, we recommend getting into the habit of confirming your next appointment upon each check-in so you can reschedule in advance to a time that is convenient for you.
  • If you miss two appointments in a row without communicating with us, your future appointments may be canceled and need to be rescheduled once we hear from you.

FAQs

• What if it’s an emergency? We are kind, discerning people. You can call us anytime, including after business hours; just leave a message stating your name, appointment date and time, and reason for canceling.
• What if I would love to show up for my appointment, but can’t make it in due to snow/car troubles/childcare/inability to pass Covid prescreening, etc.?   We offer telehealth appointments just for situations like this! Give us a call as soon as you know you can’t physically attend your appointment, and we’ll switch you over to a telehealth visit so your care continues without a hitch.
•  What if my job or other personal circumstances makes attending pre-scheduled appointments difficult? We got you! Let us know when you call to start care and we can offer same-day appointments that put you in the driver’s seat: call us on the morning of a day that works well for you, and if there are any openings with your clinician, it can be reserved for you.

If you are a client with questions about your account, please call our Billing Department at (360) 752-2673.